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Managing Users

Managing Users

Published Date: May 1, 2026 | Last Updated: October 9, 2026

Overview

The Users page is the central view for managing individual Users in Seasoft Identity. It displays all Users imported from connected integrations, their current access state, and their status. From this page, the Administrator can review User details, assign or remove Role Templates, add direct access grants, resolve access issues, and mute Users that do not need to be managed.

Navigate to Users in the left navigation to access the Users page.

For instructions on creating a new User manually, see How to Create a User in Seasoft Identity.

The Users page

Each row in the Users list represents one User. The following columns are displayed:

Column Description
User The User's display name and email address, imported from the connected IDP
Job Title The User's job title, imported from the HR system or IDP
Department The organizational department the User belongs to, imported from the HR system or IDP
Role Templates The Role Templates currently assigned to the User
Access Icons representing the integrations the User is currently provisioned in
Status The User's current sync state: Synced, Inactive, or Issue

User status values

Status Meaning
Synced The User record is complete and accurate. No action is required.
Inactive The User exists in the connected system but is not active. Inactive Users are displayed for visibility but are not provisioned.
Issue Seasoft Identity has detected a problem with this User's record that requires Administrator review. Select the User to investigate.

Review User details

Select any User to open the User Details panel. The panel displays the User's name, email, title, department, and current status. The Access Grants tab shows all access the User currently holds, organized into 2 sections:

  • Role Templates — access assigned through a Role Template. Each entry shows the template name and the integrations it covers.
  • Direct Integrations — access assigned directly to the User in a specific application, outside of any Role Template.

The Properties tab displays additional User attributes imported from the IDP and HR system.

Assign a Role Template

  1. Select the User to open the User Details panel.
  2. In the Access Grants tab, select Add Role Template under the Role Templates section.
  3. Select the template to assign from the list.
  4. Confirm the assignment. Seasoft Identity applies the template permissions immediately.

Important: Assigning a Role Template fully overrides the User's previously detected permissions in every application the template covers. This is not a merge — it is a replacement. Any access the User held that is not included in the assigned template is removed. Verify the template is complete before assigning it.

Remove a Role Template

  1. Select the User to open the User Details panel.
  2. In the Access Grants tab, locate the template under Role Templates.
  3. Select the remove option and confirm. The access that template was providing is removed immediately.

Add direct access

Direct access assigns permissions to a User in a specific application without creating or modifying a Role Template. This is appropriate for one-off access needs for a single User. For access changes that should apply to multiple Users, update the relevant Role Template instead.

  1. Select the User to open the User Details panel.
  2. Select + Add Access in the top right of the panel.
  3. In the Integrations tab, select the integration to assign access in. Integrations already assigned appear greyed out.
  4. In the Selected Access panel, configure the permissions for the selected integration.
  5. Select Save. The integration appears under Direct Integrations in the User's Access Grants tab.

Resolve an access issue

A User displaying a status of Issue requires review. Issues indicate either a permission drift event or a sync error.

Drift

Drift occurs when a permission changes in a connected application outside of Seasoft Identity. When drift is detected, the issue detail identifies the specific discrepancy. To resolve:

  1. Select the User to open the User Details panel.
  2. In the Access Grants tab, select the flagged integration under Direct Integrations.
  3. Select Resolve →.
  4. Choose one of the following:
    • Use values from Seasoft Identity — updates the connected application to match the Seasoft Identity configuration. Use when the change was unauthorized or incorrect.
    • Use values from [source application] — updates Seasoft Identity to match the connected application. Use when the change was intentional.
  5. Select Resolve. Seasoft Identity applies the resolution and clears the issue.

Sync errors

A sync error indicates a problem during data import for this User — for example, a field mismatch between the IDP and HR system, or a record that exists in one system but not the other. The issue detail describes the specific error. Resolve the underlying data discrepancy in the source system, then navigate to Integrations and select Sync Now. The User's status updates once the sync completes successfully.

Mute a User

Muting a User hides the record and suppresses all notifications related to it. This is useful for non-person objects that Entra ID or other IDPs import as Users — Shared Mailboxes, Distribution Lists, service accounts, and similar objects that do not need to be managed in Seasoft Identity.

  1. Select the User to open the User Details panel.
  2. Select Mute.

Muted Users can be unmuted at any time from the same panel.

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